1. Scope and conditions of application
These general conditions of sale apply to all orders placed on the site HAPO.EU.
ERGOSANTÉ reserves the right to modify these general conditions of sale at any time. In this case, the general conditions of sale in force will be applied to each order.
Any customer who has placed an order on Ecosiege.fr is considered to have de facto and without reservation accepted the general conditions of sale in force.
2. Presentation of the products
HAPO.EU cannot be held responsible for any errors in product descriptions. Photographs do not enter into the contractual scope.
3. Product availability
Our products are offered while stocks last and on order depending on the options chosen and the product.
If one or more items in your order are out of stock, HAPO.EU undertakes to notify you by email or telephone as soon as possible.
4. Product prices
The prices of our products are expressed in euros and are inclusive of all taxes (TTC). They may be modified at any time and without notice. The products will always be invoiced at the price in effect at the time of the order.
5. Order
You can place your order in three possible ways online, on the website www.ecosiege.fr
An order is deemed to have been placed on HAPO.EU and the general conditions of sale accepted once you have clicked on the "Yes, I confirm my payment" or "I pay by bank transfer" buttons.
The data recorded by ERGOSANTÉ Pet, our secure payment provider, constitutes proof of the nature, content and date of the order.
If the ordered product is unavailable, the customer will be informed as soon as possible. They will then be offered the choice of modifying their order or canceling it.
HAPO.EU reserves the right to refuse to honor an order from a customer who has not paid for all or part of a previous order or with whom a payment dispute remains.
6. Payment
You can pay for your order by different means:
Payment card (credit card, Visa, Mastercard);
Wire Transfer;
By Paypal;
By administrative mandate;
As long as a product has not been fully paid for, it remains the property of ERGOSANTÉ.
7. Shipping and delivery
All our deliveries are sent by colissimo followed by POST for small parcels and by our carrier for furniture. ERGOSANTÉ undertakes to ship orders within 48 working hours (depending on product availability) following receipt of your payment. Delivery time should then be added by post, generally 48 to 72 hours by Colissimo.
If this is not possible (out of stock, etc.), the customer will be notified as soon as possible.
In the case of an order comprising products with different shipping times, the shipping time of the order will be the longest of the products ordered, unless specifically instructed by the buyer. ERGOSANTE reserves the right, in this case, to split shipments.
Delivery is made to the delivery address specified when placing the order.
ERGOSANTÉ cannot be held responsible for a delay in delivery, as it is dependent on an external service provider. Any erroneous or missing, and necessary, mention in the delivery address and the identity of the customer releases ERGOSANTÉ from responsibility for the delivery.
ERGOSANTÉ cannot be held responsible for the non-delivery of a product out of stock, unavailability, nor for any case of force majeure. Ecosiege.fr therefore declines all liability for any indirect damage: operating loss, loss of profit, loss of opportunity, damage, costs, etc
Shipments to the DROM-COM require specific transport procedures, in particular the intervention of a freight forwarder at the buyer's expense for heavy and/or bulky products. In this case ERGOSANTÉ reserves the right to inform the buyer who will decide whether or not to maintain their order.
8. Warranty and after-sales service
All products are guaranteed for a minimum of one year and a maximum of 10 years for certain products. For furniture requiring major repair, factory return may be necessary; warranty costs are covered by ERGOSANTÉ.
9. Complaints and returns
Customer service is at your disposal. You can contact him by:
email: contact@ergosante.fr
or mail: ERGOSANTÉ, customer service, 28 ZA de Labahou 30140 Anduze
10. Right of withdrawal
In accordance with the provisions of article L.121-16 of the Consumer Code, you have a period of fourteen clear days from the delivery of your order to return the delivered item for exchange or refund. However, the following conditions must be met:
the products must not have been unpacked;
returns must be made to our address ERGOSANTÉ, return service, 28 ZA de Labahou 30140 Anduze;
shipping costs are the responsibility of the buyer;
custom-made products, cut to order such as seats, trays, cannot be refunded;
11. Sale abroad
The products we sell comply with French legislation. However, ERGOSANTÉ cannot be held liable in the event of contravention of the legislation of a foreign country where the products are delivered. It is up to the customer to check with local authorities the possibilities of importing or using the products or services they wish to order.
12. Personal data – Privacy policy
12.1. Introduction
Transparency being a fundamental value for ERGOSANTÉ, it attaches the greatest importance to respecting the privacy of the User and in this sense respects the provisions of the Data Protection Act No. 78-17 of January 6, 1978 in its version in force and Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such Personal Data (the GDPR).
12.2. Confidentiality of personal data communicated to ERGOSANTÉ
ERGOSANTÉ attaches the utmost importance to the confidentiality of personal data. As such, ERGOSANTÉ takes all necessary precautions to preserve their confidentiality and declares to be in contact with trusted subcontractors, renowned for the seriousness of their services and the high degree of protection they grant to confidentiality. personal data.
12.3. Right of access, opposition, rectification, portability and deletion of personal data
In accordance with article 13 of the GDPR, the User is informed that he benefits from a right of access, opposition, rectification, portability of deletion and the determination of the fate of his personal data after his death (articles 15 et seq. of the GDPR). He can exercise his rights by contacting ERGOSANTÉ Customer Service by post sent to the address given in the available legal notices, or electronically at the address contact@ergosante. fr, subject to having proven their identity by attaching to their request a copy of their valid identity document and using their email address provided when registering on the site HAPO.EU. The User also has the option of lodging a complaint with the CNIL pursuant to Article 77 of the GDPR. For security reasons and in the event of doubts about the value and authenticity of the supporting documents produced by the User, ERGOSANTÉ reserves the right to request any other supporting documents. In the event that the User requests opposition to the processing of his personal data, the User may be asked to close his personal space (in the event of the impossibility for ERGOSANTÉ to provide him with the Services concerned without the processing in question).
12.4. Suggestions for personalized offers and commercial prospecting
The Services are intended to best meet the needs of the Users and HAPO.EU insists on providing the Services to them in full transparency and in accordance with the applicable legislation.
In this context and in compliance with the conditions set out in Article L. 34-5 of the Postal and Electronic Communications Code and the provisions of the aforementioned Data Protection Act, on the basis of the personal data processed by ERGOSANTÉ, the user is informed and accepts, from his first use of the ecosiege.fr site, to receive commercial recommendations, through links accessible via emails or documents that will be sent directly to him on his email address, in order to benefit from offers similar or complementary products.
The user is also informed that he can at any time object to the use of his personal data for prospecting purposes by sending an email to the following address: contact@ergosante.fr.
The user's personal data is used only by ERGOSANTÉ for the commercial site HAPO.EU.
In the event that the User requests opposition to the processing of their personal data and to the extent that these recommendations are an integral part of the ERGOSANTÉ service, the User may be asked to close their personal space (in the case of the impossibility for ERGOSANTÉ to provide the services concerned without the processing in question).
13. Intellectual property
The texts, comments, works, illustrations and images reproduced on the HAPO.EU site are reserved for the entire world under copyright and intellectual property rights.
As such and in accordance with the provisions of the intellectual property code, only use for private use subject to different or even more restrictive provisions of the said code is authorized. Any total or partial reproduction of the HAPO.EU site is prohibited.
14. Reservation of title:
We reserve ownership of the goods and achievements until full payment of the price by the buyer. Our claim concerns both the goods and their price if they have already been resold (Law 80-335 of May 12, 1980). Fixed recovery compensation: €40. Penalties in case of delay: 3 times the legal interest rate in force.
15. Jurisdiction
These general conditions of sale are subject to the application of French law.
The court at the head office of ERGOSANTÉ has sole jurisdiction for any dispute arising from the application of these general conditions of sale without excluding any referral by us to another competent jurisdiction.