After-sales service request

Request for
after-sales service

To request after-sales service, contact your local advisor using the form below.
If it is an adjustment problem, he will offer you a solution (video, tutorial, on-site trip). If a product is in question, he will be able to provide you with full explanations of normal operation.
In the event of a malfunction, prepare the serial number of the product and take photos of the area in question. The advisor will need it to assess the best response to give you: repair or replacement.

Request for
after-sales service

To request after-sales service, contact your local advisor using the form below.
If it is an adjustment problem, he will offer you a solution (video, tutorial, on-site trip). If a product is in question, he will be able to provide you with full explanations of normal operation.
In the event of a malfunction, prepare the serial number of the product and take photos of the area in question. The advisor will need it to assess the best response to give you: repair or replacement.

CUSTOMER IDENTITY

TYPE OF PROBLEM AND JUSTIFICATION

IDENTIFICATION OF THE DEFECTIVE PRODUCT

IF YOU ARE A HAPO DISTRIBUTOR OR RESELLER

Conditions of use and maintenance

It is understood that our commercial guarantee will not apply in the event that the defect observed affecting our exoskeletons results from one of the following cases:

- absence of normal maintenance, knowing that we recommend regular cleaning adapted to the frequency of use, in accordance with the advice given in the user manual
- non-compliance with normal conditions of use and intended uses as detailed in the instructions for use
- all normal wear and tear
- any mishandling
- any dismantling not approved by us
- non-compliance with user weight limits specified on the technical sheets